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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Contact NetSuite Support Form Enhancements
| Contact NetSuite Support Form Enhancements |
NetSuite has implemented a new Contact Online Form in SuiteAnswers. Among others the form brings set of following improvements: [LIST=1] [*]Better user experience as it allows dynamic loading of the form by filling respective fields guiding user through case submission. [*]The Details field contains Feature specific questions. By answering these questions the case contact enables Support Engineers to immediately start their investigation and provide solution faster. [*]Customers can now provide Alternate Contact Name, Phone Number and Email Address on Critical Cases in case the one submitting the case is not available 24/7. [/LIST]
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