Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Contact NetSuite Support Form Enhancements
| Contact NetSuite Support Form Enhancements |
NetSuite has implemented a new Contact Online Form in SuiteAnswers. Among others the form brings set of following improvements: [LIST=1] [*]Better user experience as it allows dynamic loading of the form by filling respective fields guiding user through case submission. [*]The Details field contains Feature specific questions. By answering these questions the case contact enables Support Engineers to immediately start their investigation and provide solution faster. [*]Customers can now provide Alternate Contact Name, Phone Number and Email Address on Critical Cases in case the one submitting the case is not available 24/7. [/LIST]
|
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
Q2 2026 Community Choice Nominations: Recognize a member who made a difference in our community!
0