Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Sales Territories are not getting assigned
We have set up sales rules and sales territories where sales rep are getting assigned from a country field in address of Lead/Customer. When a new customer/Lead is created with address fields added in it then sales territory and sales rep gets assigned according to rule on save of record. But assignment doesn't happen when address is added later. Country field is empty when record is first created. So assignment doesn't happen. But when Country is added later on, then assignment should happen. Does the sales rule applies only on create? I thought it works till the rule is encountered.
0