megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, April 9, 2026, 2:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Soft Descriptors

edited Nov 28, 2019 10:58AM in Accounting / ERP 6 comments

I am interested in using the new "Soft Descriptors" feature to help our customers better understand what they purchased. This feature allows us to associate each item with a descriptor (like company name) that would show on a customer's credit card statement. We currently use MerchantE Solutions as our card processor. I don't understand all the "behind the scenes" work completely but they somehow pass the info from Netsuite to VeriSign Payflo Pro using a "gateway?" called Vital.

After some research with NS and MerchantE Solutions I have been advised that the gateway used has to be either FDMS North or Paymentech, neither of which is used by MerchantE Solutions.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders