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need help fast!! (processing first customer return)
hello,
i really need help fast. i am processing my first customer return. i've gone through authorize return, receive return order and credit sale. i'm now at customer refund and i want to credit the credit card that was used to make the purchase, however the customer's credit card info is not present here. i've gone back to the sales order and all of the credit card info is not viewable. how should i proceed?!?! am i going to have to contact this customer for the credit card info???!!!
thanks,
tsul
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