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:mad: Netsuite not returning Payflow Transaction Errors.

edited Nov 28, 2019 10:57AM in Accounting / ERP 3 comments

When problems occurs when processing credit cards through the Payflow Pro gateway Netsuite does not return error code or message.

Does anyone know where to view these errors in Netsuite? I find it rather strange you can process a credit card but can't tell a customer why the transaction failed.

We use to be able to just log into our Payflow Pro gateway but Paypal changed this with the setup of Payments Pro. Now we have no way to tell what the error returned was.

Here is a statement from a Paypal Tech:

Derek,

Unfortunately there is nothing I can do about Netsuite not giving you this information.  They should be collecting the data  when the API call is returned to them and make it available to you.  You might want to contact them and find out if it is possible to have this set up for you.

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