Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Processing a Refund without the card number
We use CyberSource as our payment processer, and each transaction has a p/n reference number which is stored on the transaction record.
For customers who don't wish to store their details with us (Guests) we don't store the card number on their customer record - it simply exists only on the transaction.
So, if we do a Customer Refund, this works fine, as the card details are carried forward However, if we need to refund a Credit Memo - this no longer carries the card number with it, only the p/n ref.
The p/n is actually the only data CyberSource needs to be able to do the refund, and if we simply enter a test card number, the refund is still processed correctly (CyberSource simply refunds the transaction linked in the p/n ref)
0