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Flagged as Fraud Risk by card issuers

edited Nov 28, 2019 10:57AM in Accounting / ERP

Every year around Dec we seem to run into the same issue.

Customers are finding that their payments are being declined for no apparent reason - and when they call their card issuer to enquire, they're basically told that we're a potential fraudulent business and this is why the card has been blocked.

As this seems to only happen to a small portion of customers, and only during Dec - I'm assuming this is a risk analysis scoring being applied by the card issuers, and we're slipping under the threshold they impose during busy periods.

As anyone else experienced this?

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