Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Paypal Refund Integration
Hi all, i am sure i am not the only one with this problem, but I just want to know if NS is going to address this issue at all.
We accept Paypal for our webstore orders. For example, customer places an order with us for $100 through Paypal. We got the money, processed the order, but normally our fulfillment rate is roughly 80-90% due to the volatile Fashion Accessories Industry in which inventory changes every minute. Therefore we need to refund the customer for like $10 - $20 dollars. I clicked on the "Refund" button in Cash Sales and performed all the necessary steps for the refund process. It did generate a Cash Refund but in actuality nothing was done in Paypal to refund the customer the actual $10!!!
0