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Double billing - processing credit cards via Paypal

edited Nov 28, 2019 10:40AM in Accounting / ERP 4 comments

Has any one run into the problem of having their customers billed twice when processing credit cards via paypal

- For Sales Orders a Cash Sale is created, both are approved and customers are being double billed
- According to PayPal, we need to change an API setting within NetSuite, to reference one point for the transaction
- PayPal has reference that this has happened to two other accounts, so the fix should be documented.

Any help will be valuable!
Thanks

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