Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Mystery Credit card transaction
First for background. We use Cybersource and have for a little over a year with no problems and great support.
On 9/22 we did a credit card transaction for a customer, it went through without a hitch. Next day it was pointed out internally that we had accidentally double charged the shipping. No big deal, I notified the customer and did a cash refund of the extra amount to his card as a charge back. That was on 9/23.
Last night after hours for us, there was a new charge that shows up in Cybersource for precisely the same amount as the refund I had done on 9/23. This showed up as a sale and used the same reference number from the original cash sale. However, there is no corresponding transaction in Netsuite.
0