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PayPal Express Checkout Address Different than Ship To in NetSuite

edited Nov 28, 2019 10:40AM in Accounting / ERP

You may already know this but I did not until today.

If a customer uses PayPal Express Checkout; they "should" enter the ship to address while in PayPal so NetSuite can receive it from PayPal.

However, NetSuite will allow the customer to change the ship to address after the customer has come back to the confirm page in NetSuite. NetSuite should not allow this; it should force the customer to go back to PayPal.

The obvious reason is that if you ship to a different address than what is listed in PayPal; you will not receive seller protection.

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