Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Question of the Week! You only have until tomorrow, November 6, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

PayPal Express Checkout - click Pay with PayPal twice?

edited Nov 28, 2019 10:40AM in Accounting / ERP

At the moment I have Express checkout switched on. the Netsuite workflow (Sitebuilder) is as follows:-

Go to checkout - click "Checkout with PayPal" - the customer is then sent to PayPal where they log in and "pay" (But no payment is taken at that point...) - then they are taken back to our checkout where there is a further button "pay with PayPal" - then when they click that they get the "Thank You" page, confirmation email and the PayPal transaction is cnfirmed but payment is only taken at the time the order is billed.

This is a non-standard workflow, mist customers expect to see the 'Thank You" page after submitting in PayPal, they do not want to click Pay with PayPal, as they think they are going to be charged twice. Normally for most websites after they have entered their PayPal details they woudl get to the thank you page.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders