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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Provision for 24/7 support time
<p>Hi Everyone,</p><p> </p><p>We have a situation in our company where we provide 24/7 support time. Essentially this means that a person works 8 hours during their normal work hours but are on call for out of hours support.</p><p> </p><p>From this I have several situations to cater for:</p><p>1. how can openair display who is on 24/7 support for that week'</p><p>2. how can I use openair to report time allocated to 24/7 support. What makes this complex is the following:</p><p> if someone works on 24/7 support in an evening then they only need to work a certain number of hours the next day and
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