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email and account fields capitalization issue.

edited May 28, 2020 1:07PM in SuiteCloud / Customization 6 comments

Hello.

There is inconsistency in a way email value is processed in login operation while it is performed using web-service API and using web browser.  If I'm logging in using my web browser I'm able to supply email in any case (both user name part and domain part), while when using WS API I have to supply email using exact capitalization - login fails if capitalization is different.  This could be confusing, because email I use to login into web browser based interface could be invalid while logging in into web-service.

I'm not sure about account, but in web-service login it is also capitalization strict.  Maybe any capitalization should be accepted - as for email?

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