Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until November 7, 2025, 2:00PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

hi tchan report a bug(report a bug of supportcase.priority returns from webservice)

edited Jun 4, 2020 8:53PM in SuiteCloud / Customization 3 comments

Please provide detailed steps to reproduce the problem:
1. searchPreferences.bodyFieldsOnly = false;
2. just do a search of supportcase, in  normal!   can return supportcase normal , but just priority 's allway null ,  the record return I see it in UI have data...  why can't be return in webservice???  the status 's also RecordRef  It can return data as UI shown me.(I mean that I know how to get a RecordRef via WebService!!)
3. SupportCaseSearch rrefcase = new SupportCaseSearch();
.....
_service.search(rrefcase);
.....
4. It's a bug for return null always!

Result:
priority = supportcase.priority;
                        if (priority != null)  //不知为何 永远都是null 实际有值20080612  200806131133认为是系统bug
                        { priorityname = priority.name; } else { priorityname = ""; }

Expected Result:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders