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• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Incoming email event..
I am trying to get a script to fire on an incoming email on a case form. When a new email arrives i am able to set a status on the case by using the before load case event, however for subsequent email i am not able to figure out which event fires.
I have tried, before and before submit on both case and message records.
My requirement is that when an email arrives in a case after the first interaction all subsequent interactions the status should change to a particular value when its incoming and change to another value when a message goes out.
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