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Incoming email event..
I am trying to get a script to fire on an incoming email on a case form. When a new email arrives i am able to set a status on the case by using the before load case event, however for subsequent email i am not able to figure out which event fires.
I have tried, before and before submit on both case and message records.
My requirement is that when an email arrives in a case after the first interaction all subsequent interactions the status should change to a particular value when its incoming and change to another value when a message goes out.
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