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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
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Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Telephony integration
Hi,
We are looking at developing an application using NetSuite telephony integration.
At this point in time we have configured the CTI URL (on the Telephony preferences tab) to run a script running on a server to initiate a call. When the user clicks on the telephone icon next to a customer contact the customer's phone number will be passed as a parameter on the URL (using the {phone} parameter) which is used by the server script to initiate a call.
We would like to extend some of this functionality so that we can pass additional parameters via the CTI URL. These parameters would be dynamic parameters which are extracted from the customer record - ideally we could pass any field on the customer record to the server script.
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