megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

AxisFault

edited May 26, 2020 7:32PM in SuiteCloud / Customization 1 comment

Hello,
Some time we get following error from Netsuite when we are trying to get customer using webservices get method:

AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: org.xml.sax.SAXParseException: Attribute "actor" bound to namespace "http://schemas.xmlsoap.org/soap/envelope/" was already specified for element "ns4:preferences".
faultActor:
faultNode:
faultDetail:
        {http://xml.apache.org/axis/}hostname:partners-java012.svale.netledger.com
2013-01-27 10:21:47,104 ERROR [STDERR] org.xml.sax.SAXParseException: Attribute "actor" bound to namespace "http://schemas.xmlsoap.org/soap/envelope/" was already specified for element "ns4:preferences".

Once above error occurred, all Netsuite web service call fails, and we have to restart our server.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders