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Gateway Timeout when Changing Item Expense Account

edited Dec 3, 2019 2:41PM in General 12 comments

I have three Non-Inventory Items for Resale which refer to an older GL account in the 'Expense Account' field.

I need to change each to the new GL account, but NetSuite is giving a cryptic error message.

I have been able to successfully change the GL account on other items, but these three keep failing.

Here's what happens:

1.  From the item record, change the Expense Account.  Click Save.

2.  A notification message pops up stating that existing transactions will be updated.  I have re-opened all of the accounting periods that could be affected.

3.  After a few minutes this Gateway Timeout appears

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