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RMA Question

edited Dec 23, 2019 10:44PM in Accounting / ERP 1 comment

I am fairly new to this company and learning their processes. Right now they only do Stand Alone RMA's instead of issuing from the SO or INV. They will list the INV/SO in the Memo section. In my mind, a stand alone RMA should be the exception, not the rule. If we have a transaction in the system, isn't it best practice to start a return from that. Just wanted to get your thoughts on this before I run it up the ladder for process change.

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