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Best Process for a Failed Delivery and Reschedule for Following Day?

edited Nov 25, 2019 10:42AM in Accounting / ERP

What would your recommendations be to deal with this scenario:

  • Sales Order is placed for delivery tomorrow, and fulfilled to Pack status in the evening.
  • Delivery details exported from fulfilment record to third party routing system
  • Once routed, deliver details are imported back into NetSuite
  • Delivery Notes are printed, with delivery route and stop information on the delivery note
  • Delivery driver goes to site tomorrow, but is unable to deliver (e.g. site is inaccessible).
  • Driver bring items back to warehouse tomorrow evening, and delivery is rescheduled for day after tomorrow.
  • Fulfilment record is updated with new delivery date, and re-exported to routing system

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