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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
OpenAir | SAML SSO Certificate Renewal
The certificate used for SAML-based Single Sign On (SSO) in OpenAir production will be renewed on November 25th, prior to its expiration on December 4th, 2019.** Customers are strongly advised to consult with their internal technical team as to potential impacts **
| What is Changing? | Required Actions |
| The SAML certificate available at https://www.openair.com/saml.pl?o=B (and also at the corresponding URL for sandbox.openair.com) will be updated to a new certificate with an expiration date approximately one year into the future.Sandbox will be updated first. https://sandbox.openair.com/saml.pl?o=B will be updated on Tuesday, November 19 |
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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