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Custom Case Form with Form Specific Drop Downs
Hi,
I am trying to create a highly customised case form to make daily tasks a little easier for some of our users.
There are couple of things I am trying to achieve and am not sure if it is possible or not. Or whether I just need to create a host of multiple lists/records which I would prefer to avoid.
1. Currently Service Items are listed on the case form and selected in relation to a case, we have 2 departments one only deals with a few types of cases, the other deals with around 40 possibilities, understandably the users in department A do not want to have to scroll through 40 different items each time they grab a case, is it possible to filter this list of Service Items to say only include items with a prefix eg ABC-itemsold?