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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Enabling of New Identification Service in OpenAir Sandbox
As part of the move to OCI, OpenAir's new Identity Authentication Service, which is described in the October 2019 OpenAir Release Notes, will be enabled in OpenAir Sandbox on Wednesday December 11, 2019. The Identity Authentication service will be enabled on Production at a later date which will be announced in a subsequent communication with additional advanced notice.
Once the new Identity Authentication Service is enabled on Sandbox:
- End users navigating to https://sandbox.openair.com/index.pl for authentication will be redirected automatically to https://auth.sandbox.openair.com/login
- Note that https://auth.sandbox.openair.com/login is a login page similar to the current login page for the core application and users will enter their usual credentials.
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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