Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Is there a way to send out item Substitution Emails?
Hello,
I hope you're all safe & doing well.
Issue -
We have several thousand orders of items that we no longer have in stock however we managed to source substitution for these products, there's a total of 9 Products that will be substituted.
Our Solution -
My question is (per Title) for only these 9 items FOR orders that are not Fulfilled yet? So let's say -
- Customer A - orders Item 1 we want to send out Template 1.
- Customer B - Orders Item 3, we want to send out Template 3 and so forth.
In total send 9 Templates to those customers who ordered these Out of Stock Items. The idea is Each of the Emails going out will have a URL for said Substitute or a Refund option.
Tagged:
2