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Introducing the NetSuite Support Assistant
Complementing our current NetSuite SuiteSupport offering, this service brings an additional way to get support that will provide:Faster response times through the chat interfaceBetter access to multiple support knowledge repositoriesImproved routing for specific inquiriesNetSuite Support Assistant is a SuiteApp developed using the SuiteCloud Platform leveraging the Oracle Digital Assistant Service. The service delivers:
- Natural Language Processing - Ask NetSuite Support Assistant as you would a person and it will match it to one of the currently developed set of actions.
- Dynamic Conversation Flow - NetSuite Support Assist provides an easy to use experience.
- Integration Capabilities - At launch, NetSuite Support Assistant integrates seamlessly to NetSuite SuiteAnswers.
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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