Discussions
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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
ACS - Advise SuiteAnswers Case Submission
We are pleased to announce that Advanced Customer Support (ACS) accounts with ACS – Advise package may now submit a case through SuiteAnswers by clicking the Contact ACS Support Online button on the right side of the page under the Ask a Question portlet.
To submit a case through the Advanced Customer Support form:
- Enter the Subject.
- Set the Product Area.
- Enter a Detailed Description.
- Provide the following information as necessary:
- Target Completion Date - Set the Target Completion Date by either clicking on the calendar icon or entering the date in the format MM/DD/YYYY.
- Attach File - Attach a file by clicking the Browse button. The maximum file size allowed is 5MB.
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