Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Pre-authorization or reversing authorization for AVS mismatch with CyberSource
We recently start using CyberSource as the payment processor. When a credit card in an order is authorized it is checked for AVS match. If there is an AVS mismatch, this comes as decline to Netsuite even though the card it self is authorized, and can be captured in CyberSource.
This causes issues as we retry the authorization with different addresses each authorization holds the amount on the card. Customer ends up running out of credit as we keep retrying the card with different addresses, and Netsuite does not reverse the old authorizations.
I asked our processor if AVS mismatch can be treated as flat declines without holding any amount but it was not possible as AVS check comes after the authorization.
2