Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Work Calendar for Business Days in Support Managment

edited Jun 2, 2025 2:22PM in CRM 5 comments

All that use Support Management, please review SUITEIDEAS Enhancement Request 450157 related to Case Management.

Title: Support Metrics - Incorporate work Calendar

Details indicate: The support metrics are a good start but I believe the metrics should be more precisely tailored. The enhancement I suggest is to also include a work calendar tied to a case profile to omit off hours, weekends and holidays by that case profile.

There are complex formulas that can be incorporated into some Saved Searches that can target routine Business Weeks. These formulas have to be repeated in each saved search.

I have used some of the solutions in SuiteAnswers to accomplish some of this through Formulas but repeating this in each variation of Case searches (and not yet completely available in Analytics) is cumbersome. Since holidays change each year, they require ongoing maintenance. Using a Work Calendar as the basis could alleviate this repetitive formula work around.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders