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Void Button still appears even after 'Void Invoice When Void Transactions Using Reversing Journals'

edited Jun 2, 2025 2:24PM in Accounting / ERP 6 comments

Greetings- I'm just curious if others have seen instances where the "Void" button still appears on the Invoice in Edit mode even after the "Invoice When Void Transactions Using Reversing Journals" preference is enabled in Accounting Preferences. Upon clicking the Void button on the Invoice, an error is produced.

The only scripts running are StickyNotes and Merchant eSolutions.

I have checked other accounts and have not seen this behavior. In other accounts, when the Reversing Journals preference is checked, the Void button is no longer available to the user on the Invoice in Edit mode.

Thoughts?

Thanks!

MJ

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