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Conditional Field Display on Online Case Form

edited Jun 2, 2025 2:24PM in Web Site / E-Commerce 2 comments

I have a Custom Entry field on the Customer to represent if they have "Select" support (Field ID: custentity12). It is a check box. Checked = Yes the Customer has Select support.

I have an Online Case form that includes a Custom CRM Level field (custevent_level).

I would like to conditionally display the Custom CRM Level field on the Online Case form, only when the Customer has Select Support, field is checked.

I can accomplish this on a Custom CRM Entry internal form, but can't on either the External Case Form or an Online Case Form using a workflow.

Workflow Action:

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