Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Has anyone experienced Incoming email, containing screen shots, shots not visible inside the email
Is there a setting that allows screen shots in emails submitted to create cases, to be visible within the email.
These are currently considered attachments and we have to navigate to the attachment and open it to see the screen shot. If Customer email contains several screen shots demonstrating replication steps, multiple attachments are created.
An additional annoyance on second thought: This is compounded when a Customer email contains a company logo, which also presents as a file.
I am primarily concerned with visibility to substantive screenshots within the email.
This behavior makes the "View History" feature ineffective since we cannot see the screen shots.
Tagged:
0