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How do I commit orders with earlier ship dates?

edited Jun 2, 2025 2:25PM in Accounting / ERP 4 comments

Here is an example:

We have 100 widgets in inventory.

Customer A has a sales order created yesterday (7/21/2021) for 100 widgets. 100 widgets are then committed. Estimated ship date is December 2021.

Customer B has a sales order come in today (7/22/2021) for 50 widgets. Estimated ship date is October 2021. The order is not fulfilled because NetSuite thinks we have used up all our inventory, when in fact we do still have that 100 widgets.

How do we get the Sales Order for Customer B to fulfill?

I was looking at Accounting Preferences and saw there is a setting called "Item Commitment Transaction Ordering" and one of the options is

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