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NSC | Approval Workflow - Transaction Record stuck in Pending Approval Status
There are scenarios where a Transaction record is stuck on Pending Approval Status even though the Workflow Approval changed the record to Approved.
The reason for this is because of Defect#417298 Transaction Management Problem.
A workaround for this issue is to perform the following:
• Cancel the current instance of the workflow. Rerun the workflow on the transaction or record.
To do this, kindly follow the steps below:
- Open the Transaction record
- Click System Information
- Click Active Workflows
- Click Cancel beside the Approval Workflow
After cancelling the Workflow, rerun the Workflow in the record
• Another workaround is to recreate the transaction or record
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