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NSC | No Available Serial Number When Fulfilling an Order
Scenario
Users may experience having a Sales Order and when they click on the "Fulfill" button, it generates a record with pre-populated Serial Numbers in the Inventory Detail, however, when trying to save the Item Fulfillment, the error "The following inventory numbers are not available: XXX"
Solution
When this happens, it is possible that the serial numbers have been added in multiple Sales Orders/transactions before any fulfillment and later on one of the Sales Orders is fulfilled.
The first approach we can do is to
- ) Go to the Item record > Inventory Detail
- ) Click on any of the affected Serial Number hyperlink. A pop-up will appear showing the
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