NetSuite Admin Tip: How to Put Back Fund on Gift Certificate(GC) with a Cancelled Sales Order

Sample Scenario: On instances where the Sales Order is paid partly by Gift Card and partly by a Credit Card and the Credit Card declined but the Gift Card balance is not enough to cover for the Sales Order total eventually having the Sales Order cancelled, the fund in the Gift Card does not automatically get credited back. Below are the steps to move the fund back to the Gift Card:

1. Create a Credit Memo to reflect the unused GC amount
2. Create another GC
3. Apply the said credit memo

Detailed Steps:

I. Creating a credit memo

1. Go to the Invoice record with which the Gift Certificates were bought.