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Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.

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NetSuite Admin Tip: How to Fix "Pending Fulfillment" SO When Defective Special Order Was Returned

edited Jun 2, 2025 2:31PM in NetSuite Admin Corner 8 comments

 NetSuite Admin Tip: How to Fix Sales Order "Pending Fulfillment" Status When a Defective Special Order Item Has Been Returned to the Vendor

Sample Scenario: A defective Special Order Item is already returned to the vendor but the related Sales Order still has "Pending Fulfillment" status.

This tip will help the user fix the Sales Order "Pending Fulfillment" status without throwing off the Item quantity to negative. When a Sales Order for a Special Order Item is created, a Purchase Order is automatically created. However, even after the item return process is done in the Purchase Order, this change will not automatically reflect in the Sales Order since they are separate records.

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