Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

NSC | Not Receiving Administrative Emails

edited Jul 9, 2025 4:35PM in CRM

The user has reported a recent issue where they have not been receiving administrative emails. This implies that they are no longer receiving important communications related to administrative tasks or system updates.

 

The reason why a user is not receiving any emails is because they are subscribed under soft-opt out for their Global Subscription.

Soft Opt-Out means Recipients with this status do not receive campaign email messages or bulk email messages, but they do receive opt-in messages. 


To solve this, manually set the Global Subscription Status to Soft Opt-In.

You may read more about this at SuiteAnswers ID: 9441 Subscription Management

🌟Q4 2025 Community Choice Nominations: Recognize a member who made a difference in our community!

🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator

nsc-choice-program_banner1.gif

_______________________________________________________________________________

Michelle Jabanes | NetSuite Support Community Administrator
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders