Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
NSC | Checks Not Pulling Up in Positive Pay
Scenario: User is trying to run a Positive Pay File but some Checks are not pulling up on the page.
This may be due to the Employee record being set to Inactive.
To troubleshoot this, here are the steps we may follow:
1. Navigate to Payments > Cheques > Positive Pay.
2. Under the Primary Information section, populate the following:
- Bank Account
- Cheque From
- Cheque To
3. If the Checks are not pulling up, open one of the Checks.
4. Click the Payee.
5. On the Employee record, you may see on the Employee ID/Name header or System Information if it is Active or Inactive.
If the
Tagged:
0