megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Don't miss out on our Pop Quiz! You only have until tomorrow, March 31, 2026, 2:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

Upcoming Changes to the External Case Response Page

edited Jan 30, 2025 1:36PM in Announcements

This notice is intended for customers who have used the External Case Response Page feature in NetSuite CRM to receive and manage support requests from your customers in the last 12 months.

What Is Changing?

As of NetSuite 2025.1, external access links to the External Case Response Page will become time limited and some fields on the page will no longer be editable. These changes will enhance the security of your case information. The External Case Response Page is a web page that shows information about a support case to users who don’t have NetSuite accounts, such as your customers. External access links to this page are automatically generated and emailed to users whenever their support case is updated. External users also can edit some case information on this page. The following changes to the

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders