Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
NSC | Represents Subsidiary Field Greyed Out or disabled for a Recently Created Customer
A user recently created a Customer record in NetSuite, assigning it to a single subsidiary. Later, they realize the customer should be an Intercompany customer instead. However, when they try to edit the record, the Represents Subsidiary field is greyed out, preventing changes. Now, they need to find the right way to set up the customer for intercompany transactions.
Check if the field is disabled and change the display type to normal:
1.) Customize the Customer form
2.) Go to Screen Fields tab > Main subtab
3.) Make sure that it is set to Normal
4.) Then Save the form
Check if there are transactions related to the Customer:
0