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NSC | Resolve Unexpected Error when saving Item Receipt using Custom Form

edited Jul 10, 2025 3:56PM in Accounting / ERP

Scenario:

You've encountered an issue while attempting to save an Item Receipt using your custom form. Despite your efforts, an error message pops up, stating, "An unexpected error has occurred. Please try again later." or "You cannot submit this form due to an unexpected error."

Solution:

This error might be encountered when the Landed Cost field is not exposed in the custom form. Here's the steps to resolve:

  1. Edit the Item Receipt
  2. On the upper right corner, hover over Customize then click Customize Form
  3. Go to Sublist Fields subtab
  4. Mark the Show checkbox for the Landed Cost field
  5. Click Save
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