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NetSuite Admin Tip | Display Item Units on Email Templates

edited Jul 15, 2025 4:55PM in NetSuite Admin Corner

Displaying item units on shipping confirmation email templates is important for clarity, transparency, and customer satisfaction. Including item units in shipping confirmation email templates is a best practice that contributes to a seamless customer experience, improves communication, and reduces potential issues related to order accuracy and customer satisfaction.

Note: This is from an existing transaction email template.

  1. Navigate to Documents > Templates > Email Templates.
  2. Locate and edit your email template and use ${item.unitsdisplay}.

Expected result:

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Michelle Jabanes | NetSuite Support Community Administrator
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