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New to NetSuite | Troubleshooting ABSI Error in NetSuite: No files were uploaded.

edited Aug 5, 2025 9:54PM in Basic Accounting

When using Auto Bank Statement Import via SFTP in NetSuite, users may encounter the following error:

“There was a problem connecting to your financial institution. The file name in the configuration record did not match any bank statement file names. No files were uploaded.”

This issue is explained in SuiteAnswers Article ID 93713, and this article outlines the possible causes, recommended actions, and tips for resolution.

This error typically occurs due to:

  • The file is not found in the financial institution server’s directory.
  • An unrecognized reserved word is used.

Recommended Action Items:

  • Check your financial institution’s site to confirm whether any statement files are available for import.

Jeanne Padilla | General Accounting and Asset Management

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In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the most out of their NetSuite journey. Clickherefor more details.

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