Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

NSC | Send Email Action Not Working on Sales Order for Custom Role

edited Aug 20, 2025 5:52PM in Accounting / ERP

Scenario:


A user with a custom role was unable to send an email to a customer from the Actions menu on a Sales Order. When clicking Actions > Email, nothing occurred. Additionally, the user did not see the standard icon to the left of the Actions menu, which typically allows users to create a new email, letter, or PDF.
Another user with the same role could successfully access and use the email functionality, indicating that the issue was user-specific rather than role-related. The affected user also attempted switching browsers (from Chrome to Edge), but the issue persisted.

Solution:

To resolve, follow these steps:

Trixie Amora-Oracle|Ask A Guru?️

New GURU Signatures.gif


Learn how to Refer A Member|Earn the Answer Accepter Badge|Be the Content Creator of the Quarter|Vote for the content you want to see!

Expand your NetSuite knowledge by joining this month's Ask A Guru Live aboutSuiteBuilder. RSVP on this event now!

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders