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NSC | FAM > Resolving Error During Asset Disposal: Tax Field
Scenario:
The user is disposing of a fixed asset through a sale transaction for a customer named "ABC Corporation." On the Asset Disposal page, the user has selected a Sales Tax Code of NY Sales Tax. However, when checking the customer's record under Lists > Relationships > Customers, the Tax Item field on the Tax Information subtab is set to CA Sales Tax. This mismatch will cause the transaction to be unbalanced, triggering the error:
TRANS_UNBALNCD - Transaction was not in balance
Solution:
To resolve this, the user should update the Tax Item field in the customer record to NY Sales Tax, ensuring that both the
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