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NSC | Customer Message Not Showing on Invoice PDF

edited Aug 23, 2025 2:52PM in SuiteCloud / Customization

In NetSuite, Customer Messages let you add custom notes to transactions like invoices. These messages are often used for terms, thank-you notes, or special instructions.

In this article, we’ll show how to make sure the Customer Message appears correctly on your printed or emailed invoice PDF.

Description:
The Customer Message field must be added to your Advanced PDF/HTML Template to display on the invoice. If it's missing from the template, it won't show even if selected on the transaction.

Solution:

Step 1: Ensure the Message Is Applied

  1. Open the applicable Invoice record.
  2. Click Edit.
  3. Navigate to Communications > Messages.
  4. In the
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