NetSuite Admin Tip | Using COALESCE to Manage Null Customer Phone Numbers

When working with SuiteQL queries, you may notice that some fields return null values if no data has been entered. For example, if a Customer doesn’t have a phone number on record, the query output for that field will simply be blank. While technically correct, blank values can make reports harder to read and may cause issues when exporting or integrating data with other systems.

To make your query results more meaningful and user-friendly, you can use the COALESCE() function. This function allows you to replace null values with a default value of your choice—such as "Not Provided," "N/A," or even a placeholder number.