Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
How to Cancel an Item Fulfillment After Packing Without Deleting It
Hi everyone,
I have a sales order where the item was already packed using Item Fulfillment. However, the customer has now cancelled the order.
What is the best way to cancel or unreverse the Item Fulfillment in this case — instead of deleting the fulfillment record entirely?
I’d like to maintain a proper transaction history while reflecting that the goods were not actually shipped.
Any best practice or recommended approach would be appreciated.
Thank you!
Tagged:
0