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NetSuite Admin Tip | What to Do When a SuiteCommerce Extension Is Not Functioning Properly
In some cases, a SuiteCommerce extension managed by NetSuite may cause a problem or function improperly after a new release or due to other unforeseen reasons.
This guide outlines the steps that administrators should follow when encountering such issues, helping to minimize disruption to your web store while ensuring the problem is properly tracked and resolved.
Here’s what you should do when an extension is not Functioning Properly
File a Support Ticket
Clearly describe the problem with the extension when filing a support ticket.
Include details such as:
- The steps needed to reproduce the error.
- How does the issue affect your business.
Bry Cabria-Oracle | SuiteCommerce & NetSuite Mobile App | Ask A Guru
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